Refund Policy

Donations to People For Animals Society Raipur Unit (operating as Vatika Animal Sanctuary) are voluntary contributions to a registered non-profit society. Once a donation is successfully processed, it is immediately allocated toward our animal welfare programmes and cannot be reversed.

By completing a donation on animalvatika.org, you acknowledge and agree to this no-refund policy.

We understand that payment errors can occur. If you believe you have been charged incorrectly due to a technical error or a duplicate transaction, you may request a review by contacting us within 7 calendar days of the transaction date.

Once we receive your request, we will investigate and respond within 3–5 business days. If the error is confirmed, a refund will be processed within 10–14 business days to your original payment method.

People For Animals Society Raipur Unit is registered under Section 80G of the Income Tax Act, 1961. Donation receipts eligible for 80G tax deductions are issued to donors upon request.

Please note: if a refund is approved and processed for an eligible donation, the associated 80G receipt issued for that donation will be considered void and invalid. If you have already filed for a tax deduction using that receipt, you are solely responsible for any corrections required in your tax filing with the Income Tax Department.

All payments on this Website are processed by Razorpay Software Private Limited. People For Animals Society Raipur Unit does not store your card, UPI, or net banking credentials.

If you initiated a chargeback or payment dispute directly with your bank or card issuer without first contacting us, we reserve the right to dispute that chargeback. We strongly encourage you to contact us at pfaraipur2@gmail.com before raising a dispute with your bank.

For payment processing issues (failed transactions, payment stuck in processing, etc.), you may also contact Razorpay Support.

If an item arrived damaged or was delivered incorrectly, please contact the respective seller or Amazon directly as per their return policy.

For any refund-related queries, please write to us at pfaraipur2@gmail.com with your transaction details. We aim to respond to all queries within 3–5 business days.